Vizocom’s Satellite Solution allows CARE to focus on their mission of implementing development and humanitarian aid projects to fight poverty in Chad

Humanitarian organizations throughout the world need to rely upon reliable internet services, and sustainability is at the core of internet services capable of fulfilling their needs. They need to have reliable and readily available means of communication in order to stay in contact with teams regardless of location, empowering the front line to help generate the right first response to tackle emergency crises.

Client

CARE is a global confederation of 14 member and 4 candidate/affiliate organizations working together to end poverty. In 2017, CARE worked in 93 countries around the world, implementing 950 poverty-fighting development and humanitarian aid projects. It reached more than 62 million people directly and 216 million people indirectly.

CARE began operations in Chad in 1975. Over the last 30 years, it continuously adjusted its programs in response to the political developments in Chad. CARE in Chad focuses on humanitarian assistance, water and sanitation, education, agriculture and natural resource management, gender-based violence assistance to Central African refugees, and urban programming.

The Challenge

CARE needed a reliable and stable internet connection in their office in Ndjamena to coordinate their operations in Africa. They needed scalable and reliable internet connectivity to ensure that their office and assets are connected 24 x 7 and relay mission-critical information from base to the field and vice versa.

Our Solution

Vizocom, as a leading provider of satellite internet services provided a satellite solution that fully fulfills CARE’s communications needs thru its special program to support NGOs globally.

The highlights of our solution in Chad include:

  • Provision of Internet services with unlimited data
  • Guaranteed uptime of 99.7% of better
  • 24x7x365 service availability
  • 24x7x365 email & phone helpdesk support

Results

Vizocom provided all of CARE’s communications needs with our very reliable satellite solution. We consider this achievement as our share in supporting CARE and other notable NGOs fighting poverty and famine in Africa. In doing so, we tried to understand our clients’ needs and then set out to tailor our services to provide a solution that met CARE’s mission.

Vizocom’s solution for this project was the provision of C-band satellite services. The highlights of the solution can be summarized as below:

  • Top of the line satellite technology by utilizing iDirect platform
  • Use of Africasat-1A satellite with strong C-Band coverage over Chad
  • Provision of bandwidth with unlimited usage
  • Link availability of better than 99.7%
  • Continuous proactive 365x24x7 monitoring and email and phone helpdesk

Case Overview

CUSTOMER
CARE (Cooperative for Assistance and Relief Everywhere)

INDUSTRY
Humanitarian Relief and Development Support

LOCATION
Chad

KEY CHALLENGES

  • Needed a stable Internet connection to coordinate Africa operations
  • A reliable internet connectivity solution is critical for missions and coordination

Solution

  • Provision of Internet connectivity over satellite with uptime of 99.7% or better

Results

  • Top of the line satellite technology utilizing iDirect platform and Africasat-1A satellite with strong C-Band coverage over Chad

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